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The type of repairs that are ‘urgent’ according to the Residential Tenancies Act 2010 are defined as follows:
(a) a burst water service
(b) an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is being wasted
(c) a blocked or broken lavatory system
(d) a serious roof leak
(e) a gas leak
(f) a dangerous electrical fault
(g) flooding or serious flood damage
(h) serious storm or fire damage
(i) a failure or breakdown of the gas, electricity or water supply to the premises
(j) a failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering
(k) any fault or damage that causes the premises to be unsafe or insecure
If you experience an urgent repair outside our office hours and there is an immediate safety risk, please contact one of our nominated emergency trades below. If there is a fire, serious injury, or life-threatening situation, call 000 immediately.
Electrical Faults
Plumbing & Blocked Drains
Hot Water System Failure
Locksmith (Locked Out / Compromised Security)
Broken Glass / Unsafe Windows
Faulty Lift
Important Note
If a repair is found to be the result of tenant misuse, neglect, or non-urgent issues, you may be responsible for the cost of the call-out. If you are unsure whether your situation is an emergency, you may still contact the above trades for assistance, they will advise you whether it qualifies as an urgent repair under NSW legislation.
